Since I started enhancing my Coaching skills through NLP training (Neuro-Linguistics Programming), I have reached a whole new level of understanding on effective communication. I didn’t know what I didn’t know. I thought I had a solid grasp of communication as it was part of my doctoral studies. Boy was I in for a surprise!
The basis of communication is still the same: making sure that your message is properly received. Effective Communication, however, is more than that. It is knowing what to look for when it is understood by the receiving party AND knowing how to precisely modify your own style so that it is properly received. This elevates effective communication to a whole new level.
In my doctoral level courses, we learned about how the reading comprehension has significantly decreased in the United States. As such, we had to transform speeches to match that of a 5th grade comprehension level, and then a Kindergarten grade comprehension level (I personally don’t remember much from Kindergarten other than the glue…).
While that’s all fine and dandy, nothing in my college courses taught me how to discover people’s decision-making strategies, how to know how people process information, or how to adapt my personal communication style to match that of the receivers. Those courses did not teach me the details of sensory acuity.
I now know what I didn’t know.
Now that I know, I am able to communicate across multiple comprehension levels.
Because it’s not a matter of comprehension.
It is a matter of internal representation systems.
Our internal representational system interprets the world around us and then stores that information as it sees fit.
If you are communicating with your employees using YOUR internal representation system, then chances are that your employees are confused. Or possibly angry. Because you are not understanding how to not only communicate to them, you are most likely not understanding what they are saying to you.
Want to know more about how to expand your communication skills and really start connecting with people?